SUPPORT

CBSi offers the following services as part of the annual maintenance agreement sold with all software and hardware purchases.

SOFTWARE TECHNICAL SUPPORT (over the phone)- CBSi has an excellent technical support staff available between 8:00am and 5:00pm Monday through Friday.  They will be happy to walk you through the steps necessary to uncover and fix any problems associated with our software. 

SOFTWARE TECHNICAL SUPPORT (VPN) - With all software purchases, CBSi will ask for VPN access to the machines containing our programs.  This allows us to safely and securely gain access to your software and resolve any issues without the added cost of on-site visits.

HARDWARE TECHNICAL SUPPORT - The CBSi staff is always ready to provide support for our hardware products. This can be done in numerous ways based on the situation including over the phone, through a secure VPN connection, in our office (machine is sent to us) or on-site depending on the circumstance.

 

Toll Free:	(800) 895-5550
Non-toll Free:	(507) 895-8600
Fax:	(507) 895-6406

E-mail CBSi Technical Support!

If your system is not meeting your needs or not working properly, we will strive to fix it to your satisfaction!