Average Speed of Answer

Average Work Time

Operator Workforce

Position Seizures

Work Volumes

% Occupancy System Level

% Occupancy Team Level

Average Work Time Queues

Forecasting - Horizontal Bars

Forcasing - Ribbon

Forecasting - Verical Bars

This is a line graph containing ANS (average speed of answer) for all queues. The current 8-hour period is displayed with the volumes plotted at 15-minute intervals.

This is a line graph containing AWT (average work time). The current 8-hour period is displayed with the volume plotted at 15-minute intervals.

This line graph depics the AOP (average occupied positions) and Required positions. The current 8-hour period is displayed with the volume plotted at 15-minute intervals.

This is a line graph containing IPS (initial position seizures), RPS (recall position seizures), TPS (transfer position seizures), and the sume of the above.

This line graph contains CBWV (call-busy work volume), NCWV (non-call work volume), IDLT (idle time) and the sume of the above.

This graph contains the % OCC (percent occupancy) on the system level. The current 8-hour period is displayed with the volume plotted at 15-minute intervals.

This line graph depicts % OCC (percent occupancy) on the team level. The current 8-hour period is displayed with the volume plotted at 15-minute intervals.

This is a line graph containing AWT (average work time) for each queue. The current 8-hour period is displayed with the volume plotted at 15-minute intervals.

This horizontal bar graph shows 4 time periods on 5 different days. Each colored bar shows the projected number of force management positions needed for that particular day in that particular time period.

This ribbon chart shows 4 time periods on 5 different days. Each colored bar shows the projected number of force management positions needed for that particular day in that particular time period.

This vertical bar graph shows 4 time periods on 5 different days. Each colored bar shows the projected number of force management positions needed for that particular day in that particular time period.