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"We have found the CTS PRO system to be an integral part of our provisioning capabilities. It has been a pleasure working with CBSI's stellar customer service representatives."
CTS PRO Customer
"The efficiency and real-time availability of the reports are a major plus..."
CTS PRO Customer
CTS PRO REPORTS
Customer
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Customer Report Samples |
| Hourly Data Report (minutes) T-2606 |
| Description: This report displays the usage per hour for any of the groups selected. This report will display the usage in minutes. To run this report the subscriber number needs to be entered in the CTS Setup on the Groups tab. This report displays for each group selected: each hourly interval, the incoming/outgoing and total calls per interval, the incoming/outgoing and total minutes, the average holding time, the minutes of use, the Busies (overflow), the busies percentage (overflow divided by overflow plus peg) the lines working and required and the blocking probability table code. The Hourly Data report also shows the total usage all of the fields listed below for the observation period (except the lines working/required and table codes, as those aren’t true quantities). It also displays the maximum usage per day for the following areas: the max usage and the interval, and the max of the Off Business Hour Intervals and what time that ended. The percent of daily traffic that is the max usage is also shown. Download: |
| Hourly Customer Incoming Calls Data Report T-2607 |
| Description: Provides a per group listing by interval of the following information: incoming calls, outgoing calls, total calls, total minutes, average holding time, busies and the percent of busies. It also provides a total for each of these columns for the entire 24 hour period, the interval with the max minutes usage, the max interval statistics and the percent of daily traffic during the max interval.
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| Summary Report T-2610 |
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Description: Displays the calls and minutes of use for the date range and groups selected. The total calls and minutes of use for everyday per interval are also shown. At the bottom of every group, the totals for each day are calculated. It also displays: the busy hour calls/minutes, the busy hour interval, the percentage of the daily traffic that the busy hour is, the average holding time, the avg. calls/hour, the avg. calls/day, the avg. total hours/day, the avg. minutes/day, the avg. hours of usage, the avg. minutes/hour, the lines working, the lines required for avg. traffic, the blocking probability used, the lines required for the highest busy hour traffic, and the avg. number of busies per day. Download: |
| Daily Summary Report T-2620 |
| Description: This report provides a monthly snapshot for selected groups in an exchange. It includes group name/number, date, peg in/out & total peg, CCS in/out & CCS total, MOU (minutes of use), average holding time, overflow, tandem, and grade of service. There is average busy hour information displayed at the bottom of the page for each group. Download: |
| Individual Group Daily Totals with Busy Hour T-2305 |
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Description: This report provides a daily total for each selected group with Busy Hour listed. The "grade of service" or "out of service" may be shown. For each day selected, this report will display the Busy Hour, peg in/out, total peg, usage in/out, total usage, minutes of use (MOU), average holding time, overflow, tandem, and the grade of service or out of service information. Also, the time period selected total for each group is shown and below that the monthly Busy Hour information broke out for each field. Download: T-2305 Individual Group Month Average with Daily Totals |
| Busy % Ovfl/Trunks Working T-2306 |
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Description: This report provides a summary by group for dates determined by the user. It includes the peg in/out, total peg, usage in/out, total usage, MOU, Avg Ht, busy hour usage, busy hour of busy day, overflow, trunks equipped/working and a percentage for overflow/trunks working. Download: T-2306 Busy % Ovfl/Trunks Working |
| Daily Busy % Ovfl/Trunks Working T-2307 |
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Description: Provides a summary broken down by group and day. It includes the peg in/out, total peg, usage in/out, total usage, MOU, Avg Ht, busy hour usage, busy hour interval, overflow, trunks equipped/working and a percentage for overflow/trunks working. Download: T-2307 Daily Busy % Ovfl/Trunks Working |
| Monthly Summary Report T-2310 |
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Description: This report provides a monthly summary report for selected groups in an exchange. It includes group name/number, date, peg in/out and total peg, usage in/out and total usage, MOU (minutes of use), average holding time, busy hour usage, the busy hour of the busy day and the overflow. Download: |
| Bouncing Busy Hour Report T-2400 |
| Description: This report displays the busy hour for selected groups in an exchange. It includes group name/number, peg count, and usage for each requested day. The report also shows total usage, high busy hour usage, average busy hour usage, average Busy Hour peg, trunks equipped/working, trunks required, and trunks over/under for each selected group in an exchange.
Download: |
| Bouncing Busy Hour Report with Summary T-2403 |
| Description: This report displays Provides group name/number, peg count, and usage for each requested day. For each selected group in an exchange it shows total usage, high busy hour usage, average busy hour usage, average busy hour peg, trunks equipped/working, trunks required, and trunks over/under. The summary includes group name/number, average busy hour peg, average busy hour usage, high busy hour usage, total usage, the traffic table, trunks equipped/working, trunks required, and trunks over/under. A five-period growth forecast is incorporated in the summary as well. Download:
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Additional CTS PRO Resources
| View other CTS Pro reports: |
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- Busy Hour - Customer - DMS-10 - DMS OM's - DMS QMS - GTD-5 - Information - Misc. - On/Off - Overflow - Server - Wireless |
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