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CTS PRO REPORTS
Busy Hour
Located in CTS PRO Reports Module under the Busy Hour tab.
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Busy
Hour Report Samples (Page 2) |
| Daily Time Consistent Busy Hour Report T-2406 |
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Description: This report displays the time consistent busy hour data on a daily basis. The busy hour is determined by:
The Peak Hour/# of Times column tells the reader what hour has the highest sum of the hourly usage (first occurrence) and how many times that highest sum of the hourly usage occurred. The report includes the group name/number and the peg count and usage for each group per day. Also displayed is the busy hour total usage, the total usage, high usage, avg. usage, avg. peg, avg. holding time, Peak Hour/Number of times, trunks working/equipped, trunks required, and trunks over/under. Download: |
| Call Detail Report T-2407 |
| Description: This report displays call information per subscriber number for group and each hour of the day selected. The calls, busies, and usage for each hour of the day will be shown for the subscriber number for each group. The busy hour usage is displayed for the usage row. For each subscriber number and group, there is a summary section that displays the avg. calls, avg. usage, and avg. busies. Download: |
| High Busy Hour Trunk Requirements Report T-2408 |
| Description: This report provides busy hour information for each group selected for the time period selected. The busy hour peg count and usage will be shown for each day selected. Also shown: total usage, busy hour usage, average busy hour usage, average busy hour peg, trunks working/equipped, trunks required, and trunks over/under. Download: |
| High Busy Hour with Percent Capacity Report T-2409 |
| Description: This report provides busy hour & percent capacity information for each group selected for a selected time period. The percent capacity is calculated dividing the max CCS by the engineered CCS, then multiplying by 100. Download: |
| Bouncing Busy Hour Summary Forecast Report T-2410 |
| Description: This report displays a summary of the forecasted bouncing busy hours. This is done by selecting at least 2 months of data or manually entering a growth factor. The report includes the group name/number, average busy hour peg, average busy hour usage, the high busy hour usage, total usage, the Erlang traffic table the exchange was set up for, the trunks equipped/working/required and trunks over/under, and projections for 5 time periods. Download: |
| Daily Busy Hour Percent Load Report T-2413 |
| Description: This report provides busy hour information with percent load (the max CCS divided by the engineered CCS multiplied by 100). The report includes the group name/number and the peg count and usage for each group’s busy hour per busy day. Also displayed is the busy hour usage, busy hour peg, Grade of Service, busy hour capacity, busy hour overflow, usage/trunk, average holding time in minutes and seconds, trunks working/equipped, trunks required, and trunks over/under. Download: |
| Daily Busy Hour Load Report T-2414 |
| Description: This Provides daily busy hour and load information. The report includes the group name/number, and the Busy Day, the Busiest Hour, the number of busy hour calls, the Busy Hour Load, Erlang information, Grade of Service, Busy Hour Capacity, Percent Utilization, Busy Hour Overflow, Usage per trunk, minutes of use (MOU), average holding time in minutes, Holding Time usage, Grade of Service, Trunks equipped/working and required, and trunks over/under. At the bottom of the report there are totals for all of the relevant traffic statistics. Can only be ran with usage in CCS. Allows you to select whether you would like the data to be displayed by group or by date. Download: |
| High Busy Hour Deficit Report T-2417 |
| Description: This report provides busy hour deficit information for each group number selected. For each group shown, the following will be listed: group number and name, incoming admin #, outgoing admin #, the busiest day and hour of the selected time frame, overflow, usage, peg count, trunks working/equipped, trunks required, and trunks deficit. Trunks deficit will refer to trunks that weren’t needed. If the trunks deficit number is zero or a positive number, it is ok. If the trunks deficit is a negative number, adjustments should be made to manage the traffic appropriately. Download: |
| Bouncing Busy Hour % Trunk Requirements T-2420 |
| Description: Provides the bouncing busy hour with a percentage for overflow and a percentage of capacity. The fields include: Group number and name, busy day, busy hour, peg in/out, total peg, overflow, % of overflow, usage in/out, total usage, usage capacity, percent of capacity, trunks equipped/working and the number of trunks required. Download: |
| 5-Day Busy Hour T-2425 |
| Description: The report displays the busy hour usage for five consecutive days broken down by group number and name. The fields include: Group number/name, five days of busy hour usage, the high busy hour usage, average busy hour usage, engineered value, trunks equipped/working, the trunks required and the trunks over or under. Download: |
Additional CTS PRO Resources
| View other CTS Pro reports: |
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- Busy Hour - Customer - DMS-10 - DMS OM's - DMS QMS - GTD-5 - Information - Misc. - On/Off - Overflow - Server - Wireless |
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