"We have found the CTS PRO system to be an integral part of our provisioning capabilities. It has been a pleasure working with CBSI's stellar customer service representatives."
CTS PRO Customer
"The efficiency and real-time availability of the reports are a major plus..."
CTS PRO Customer
CTS PRO
The CTS Pro system allows you
to take traffic data collected and present it in an easy readable format. CTS Pro will remote poll data directly from switches and
other equipment. It then collects, summarizes and organizes this data into
a readable format. The data stored can be modified to meet the individual
needs of the company or customer.
The CTS Pro was developed to meet the specific information needs of the
telecommunications industry. Companies that use CTS Pro not only improve
and enhance internal operations but are able to offer this to their
external customer as a service.
Features and Benefits:
Communicates with a wide variety of devices
Ability to remotely connect to switch
Archives data for future report generation
Forecasting and provisioning of future needs
CIC search module
Requires no programming expertise
PC-based with a windows environment that allows multi-tasking
Presents point and click technology for user ease
Incorporates a GUI (graphical user interface) that writes to Microsoft Excel enabling you to include graphs and charts in reports
Archives data for summary reports
Provides ratio studies
Facilitate service problem analysis
Requires only a one-time data set up for system integration
Provides password security features
Accommodates future growth without major system changes
Writes an explanation of all occurring events within the system
Eases printing with Send-to-File and Send-to-E-mail.
Continually enhanced to meet the needs of the telecommunications industry.
Administration
Informational reports generated by CTS
Pro, collectively or individually, provide support to administration in
the planning of long and short-term objectives. While planning for expansion of
exchange capacity, specific information as to which exchanges require
increase is objectively provided through reports generated. Performance evaluation is easily
measured by comparative studies, thereby maximizing engineering efficiency
and facilitating good service.
Maintenance
Through the engineering report, equipment failure can be recognized. Persistent failure points to a potentially serious maintenance problem. In addition to the required routine maintenance, problems with trunks and common control equipment (registers, markers, senders, etc.) are monitored to reduce labor costs.
Research
The various reports generated by CTS Pro constitute a data bank of information for various research studies:
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Measure of future needs.
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Consumer calling patterns - period of calls, heavy and low traffic routes, average holding time, etc.
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Performance evaluation of exchanges, zones, territories, and entire organization over a given period.
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Usage of capacity within an exchange and over the entire network.
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Any studies designed by management to satisfy specific information needs for decision-making.
Traffic Planning
Several reports can assist and provide quality guidance in the preparation and development of accurate future traffic planning forecasts. CTS Pro reports provide documentation on trunks being under-utilized as well as trunks whose capacity cannot cope with demand.
Trouble Shooting
Managers need to measure deviations of actual from planned activities. To correct the discrepancy, control to avoid similar occurrences are instituted. However, in order to be able to establish a control tool, information pointing to and explaining the discrepancy from planned and actual results must be given. CTS Pro generates the required reports necessary for managerial control which assist in trouble shooting.
Additional CTS PRO Resources
The CTS PRO system assists with quality service by providing easy access to accurate information.
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